Doctors Without Borders is looking for an LIGO Workday Support – Single Point of Contact (SPOC; French-speaking)

Job Description

Médecins sans Frontières Suisse

Description

Join MSF OCG as a LIGO Workday Support – Single Point of Contact (SPOC)!

We are looking for passionate candidates ready to contribute to our humanitarian mission.

Below, you will find the job details and the qualifications we are looking for.

Inclusivity and Diversity at MSF

Do your qualifications and experience not exactly match all requirements of the job?

At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.

We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every listed qualification.

We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.

Context & mission

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers.

The purpose is to ensure first level support and coordination of all LIGO Workday requests for OCG users, acting as the single point of contact, contributing to a smooth Go Live and early RUN phase by resolving simple issues, coordinating more complex requests, and supporting user autonomy through clear communication and knowledge sharing.

Tasks & Responsibilities

• Act as the single point of contact (SPOC)for all LIGO Workday support requests from OCG users, ensuring structured intake and traceability of requests.
• Provide first‑level functional support on LIGO Workday by answering user questions, resolving simple incidents, and guiding users on standard processes and usage.
• Analyse, qualify, and route support requests to the appropriate internal stakeholders, LIGO global roles, or external consultants for more complex (Level 2 / Level 3) issues.
• Coordinate and follow up on support tickets, ensuring timely resolution, user communication, and escalation when required.
• Update and maintain chatbot content (Q&A)for OCG users prior to and after Go‑Live, reflecting OCG‑specific processes, functional differences, and modules not used by other entities (e.g. Talent).
• Contribute to user enablement and knowledge sharing by documenting recurring questions, supporting the development of user guidance, and promoting self‑service solutions.
• Support the Go‑Live and transition to RUN by monitoring support trends, reporting on recurring issues, and contributing to continuous improvement of support processes.

Your profile

Education

Essential:

• Tertiary degree or equivalent professional experience

Desired:

• Education in HR, Business Administration, Information Systems or related field

Experience

Essential:

• Experience in user support, helpdesk, or application support
• Experience working with end users and supporting people in an operational environment
• Experience with HR processes and/or HRIS tools

Desired:

• Exposure to Workday or similar enterprise applications
• Experience supporting system deployment or Go Live phases

Languages

Essential:

• English and French are the working languages at MSF Switzerland headquarters. Minimum requirements for this specific position are B2

Desired:

• Knowledge of Arabic or Spanish is considered an advantage

Knowledge & Expertise

• Understanding of HR processes and user workflows
• Ability to analyse requests and identify appropriate resolution paths
• Familiarity with ticketing tools and support workflows
• Awareness of data protection and confidentiality principles
• Ability to document procedures and user guidance clearly

Behavioral & Managerial Competencies

• Commitment to MSF Principles and Values including MSF Behavioural Commitments
• Excellent ability to work in a multicultural environment successfully and to demonstrate commitment and support for diversity, gender-responsive, inclusive, and non-discriminatory behaviour and attitudes.
• Strong communication and interpersonal skills
• Service‑oriented mindset
• Ability to prioritise and manage multiple requests
• Analytical and problem‑solving skills
• Collaborative attitude and willingness to share knowledge
• Ability to work under pressure during Go‑Live and early RUN phases.

Terms of employment

• Part to full-time position (from 60 to 100%) (24-40h/week)
• Fixed-term contract, 10 months
• Working place: Geneva, Switzerland
• Ideal start date: As Soon As Possible
• Gross monthly salary (for 100%): from CHF 6’738.- to CHF 8’102.- (salary commensurate with equivalent experience and internal salary grid)
• Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
• Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.
• Relocation support available for eligible candidates.

How to apply

Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:

• CV (maximum 2 pages)
• Cover letter (maximum 1 page)
• Documents must be submitted in either English or French.

The application deadline is March 29 th, 2026.

We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.

APPLY HERE

All applications will be treated confidentially.

Only shortlisted candidates will be contacted.

Please note that we do not wish to use the services of recruitment or placement agencies.

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