IATA is looking for an Intern Application Support

Employment Type: Internship

Contract Duration: 6 months

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

As an Intern I&D Application support reporting to the Application support senior manager, you will help to review and improve our Jira processes, clean-up and complete information in our jira database, and also you will support a pilot to bring AI to application support process using Atlassian Rovo and Ms Copilot.

You will work in the IATA I&D department and collaborate with all other divisions.

You will be responsible for:

• Supporting and reviewing I&D Application support processes.
• Cleaning, enriching and completing Jira Database information.
• Using Rovo and CoPilot to automating and enriching current support processes.
• Supporting knowledge management activities.
• Generating powerBI reports on Application support activities.

We would love to hear from you if you have:

• A recent University Degree in Computer Science (within one year of graduation) or related field.
• Good process analytical skills
• Good at innovation and/or creativity
• Excellent planning and organization skills

Nice to have:

• Experience in AI tools

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!

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