IATA is looking for an Intern ICH Customer Success

Employment Type: Internship

Contract Duration: 6 months extendable to 11 months

Travel Required: N

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

Looking for a highly organized and collaborative Intern, IATA Clearing House Customer Success, contributing to existing member activities growth. This role is in supporting existing customer engagement plans.

Reporting to the ICH Senior Customer Success Manager, you will work closely with the ICH and the SIS “Simplified Invoicing and Settlement” Teams. You may also interact with Sales and Marketing Teams.

ICH is the oldest IATA financial system processing over USD65b worth of transactions yearly and generating over USD16m revenues.

What your day would be like

• Contribute to customer success and product adoption, helping customers to realize measurable value while supporting revenue and volume growth.
• Support onboarding, training, testing and change-management activities to accelerate adoption and ensure successful implementation.
• Help in coordinating new process definition for specific markets

Experience & Qualifications

• University degree, business school or engineering (within one year of graduation)
• Enthusiast about aviation sector
• Understanding of technology, EDI, XML, ERP integration a plus
• Basic knowledge of accounting and financial processes
• Good communication skills and Excel knowledge

Collaboration & Leadership

• Customer focus mindset.
• Problem solving enthusiast
• Cultural awareness dealing with different parts of the world and culture
• Listening capacity, understanding customer needs.
• Team player
• Excellent English language skills, knowledge of other languages would be an advantage.

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!

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