IATA is looking for an Intern, Market and Consumer Insights

Employment Type: Internship

Contract Duration: 6 months extendable to 11 months

Travel Required: N/A

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

Are you passionate about market research? Interested in being an integral team member of the Market & Consumer Insights team where you would work and learn about how to collect actionable insights that drive business decisions? We are looking for an ambitious and self-motivated individual who wants to build a career in product research and customer experience. Your work will include helping to plan, execute, and analyze quantitative market research studies that support product roadmaps, marketing tactics and help to validate new product ideas.

In addition to being an excellent communicator, you should have excellent multitasking and organizational abilities. The successful candidate will also have in-depth knowledge of research methodologies with strong analytical and critical thinking skills.

The Market & Consumer Insights team conducts studies on customer satisfaction (Net Promoter Score) and for new product development for IATA’s Commercial Products and Services. Working closely with Product Managers, Marketing Managers and other key internal stakeholders, the team helps guide the product strategy to identify growth opportunities across the portfolios.

What your day would be like

• Conduct quantitative market research using surveys
• Analyze collected data to identify trends and provide critical insights for business strategy
• Evaluate how to improve customer satisfaction for existing products
• Evaluate product-market fit for new products in development
• Identify and explore new opportunities before they make it onto the drawing board
• Assist with operational tasks such as managing survey invites, programming of surveys, creating dashboards and helping to produce research reports

We would love to hear from you if

• You recently (within 1 year) graduated from a degree in analytical or insights-focused fields such as economics, marketing, social or behavioral sciences, psychology, sociology, statistics, or a related field
• Academic projects or professional experience with data analysis leading to meaningful conclusions and actions
• Strong analytical skills including experience using of statistical methodologies (e.g., regressions, t-tests) and knowledge of quantitative research methodologies
• Experience working with survey and/or data analysis tools (e.g., Qualtrics, SPSS, R)
• Excellent PC skills, particularly with MS office programs (Microsoft Excel, PowerPoint, and Word)
• Ability to work under pressure and meet deadlines
• Strong communications and presentation skills
• Excellent oral and written English

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!

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