International Trade Centre is looking for a Human Resources Assistant

Organization: International Trade Centre

Location: GENEVA

Level: GS - G-6

Job Family: HRE

Application Deadline: 13 March 2026 at 03:59 UTC

Job Opening Number: 26-Human Resources-UNSOH-273581-J-GENEVA (X)

Apply via: UN Inspira Portal

Org. Setting and Reporting

The Human Resources Section (HR) has a transversal function in the organization and its aim is to ensure that ITC has the right quality of Human Resources with the appropriate skills and competencies in order to achieve its strategic and operational goals and to provide staff with a supportive, challenging and rewarding work environment in order for them to fulfil their potential and maximize their contribution to the organization.

Responsibilities

Under the direct supervision of the Human Resources Officer and the general guidance of the Senior Human Resources Officer, the incumbent will be responsible for the following duties:

• Ensures completion of pre-recruitment formalities for selected staff and conduct induction sessions.
• Reviews and processes requests for entitlements and claims and maintains/updates relevant database and reference tables.
• Undertakes monitoring functions on applicable entitlements and follows up on cases identified until closure of each case.
• Prepares written response to queries concerning HR-related matters in particular those related to benefits and allowances.
• Advises staff and managers with respect to conditions of service, duties and responsibilities, privileges and entitlements under the Staff Regulations and Rules.
• Proposes recommendations for exceptions to the Staff Rules and Regulations; identifies and resolves diverse issues as they arise and determine appropriate actions in consultation with relevant parties, as required.
• Conducts through research on precedents, policy rulings, relevant regulations and rules and procedures, and assists in providing documentation and background materials for special cases and appeals.
• Participates in the review of processes and updating of guidelines to further streamline, automate and simplify workflows and communications.
• Maintains and updates internal databases and files in a confidential and secure manner.
• Provides guidance and training to new staff in the Unit, as required.
• Performs other duties as required.

Competencies

• Professionalism: Knowledge of human resources policies, procedures and practices and ability to interpret and apply them in an organizational setting. Demonstrates use of initiative and makes appropriate linkages in work requirements and anticipates next steps. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

High school diploma or equivalent is required.

Job - Specific Qualification

Professional certification in human resources management is desirable.

Work Experience

A minimum of seven years (5 years with a university degree) of progressively responsible experience in human resources management or related area is required.

• Experience working with Enterprise Resource Planning software in HR modules, is desirable.
• Experience in handling complex HR cases where extensive research and exceptions were needed is desirable.
• Experience working in the United Nations Common System is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).

Required Languages

• Language: English
• Reading: UN Level III
• Writing: UN Level III
• Listening: UN Level III
• Speaking: UN Level III

Desirable Languages

• Language: French
• Reading: UN Level II
• Writing: UN Level II
• Listening: UN Level II
• Speaking: UN Level II

Assessment

Assessment will be undertaken through a comparative analysis of the applications. The assessment may also include a competency-based interview and/or other appropriate evaluation mechanisms.

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