Médecins Sans Frontières is looking for a Case Manager Lead – Safeguarding Unit

Nous recherchons des candidats passionnés, prêts à contribuer à notre mission humanitaire. Vous trouverez ci-dessous les détails du poste et le profil recherché.

Inclusion et diversité chez MSF

Vos qualifications et votre expérience ne correspondent pas exactement à toutes les exigences du poste ? Chez MSF OCG, nous nous engageons en faveur d’une culture inclusive qui soutient et amplifie la diversité des voix de nos collaborateurs. Nous nous efforçons de créer des environnements de travail où des équipes composées de personnes aux origines, caractéristiques, perspectives, idées et expériences diverses travaillent ensemble pour faire avancer la mission sociale de MSF et obtenir de meilleurs résultats pour nos patients et les communautés avec lesquelles nous travaillons.

Nous comprenons que certaines personnes puissent hésiter à postuler si elles ne répondent pas à toutes les exigences du poste. Des études montrent que c'est particulièrement vrai pour les femmes. Si vous estimez que votre profil correspond à ce poste, nous vous invitons à postuler même si vous ne remplissez pas toutes les conditions requises. Nous encourageons les candidatures de personnes de tous genres, âges, orientations sexuelles, origines ethniques, milieux, religions, croyances, capacités et toutes autres caractéristiques de diversité.

MSF ne tolère pas l'exploitation et les abus sexuels, ni aucune forme de discrimination ou de harcèlement, y compris le harcèlement sexuel. Tous les candidats sélectionnés feront l'objet d'une vérification de leurs références.

Contexte et mission

Médecins Sans Frontières est une organisation médicale et humanitaire internationale indépendante qui apporte des soins aux personnes dans le besoin, aux personnes touchées par des catastrophes naturelles ou d’origine humaine, ainsi qu’aux victimes de conflits armés, sans discrimination et sans distinction de race, de religion, de croyance ou d’affiliation politique (Charte de MSF). Le mouvement MSF s'articule autour de 5 centres opérationnels soutenus par 24 sections et bureaux à travers le monde. Le Centre opérationnel de MSF à Genève (MSF OCG) est l'un de ces centres.

OCG is strengthening its institutional safeguarding capacity. As part of this evolution, the former Abuse and Behavior Unit will become the Safeguarding Unit, reflecting MSF’s commitment to the four pillars of safeguarding: prevention, detection, reporting, and response. The Safeguarding Unit will be reinforced by two Safeguarding Advisors and a Case Management Lead. The Safeguarding Advisors will provide technical expertise and support departments in developing policies, tools, and solutions that advance safeguarding objectives.

The Case Management Lead is responsible for ensuring the timely, effective, and high-quality management of complaints and reports received by the unit concerning allegations of abuse against persons, as well as fraud and corruption. The Case Management Lead oversees the day-to-day administrative case management related to alerts and complaints received by the organisation. This role ensure that MSF Standards of Case Management are followed and all reports concerned are addressed with professionalism and in a timely manner. The role includes directly managing reporting and complaints, while overseeing and providing guidance to the case management team to ensure the timely, consistent, and high-quality handling of all cases. This role serves as a key liaison between internal and external stakeholders, facilitating communication and collaboration throughout the case management process to ensure its timely and successful completion. This role involves prioritising the investigation work of the case manager teams and providing strategic and technical guidance to support effective case management decision making.

Tasks & Responsibilities

• Ensure that all reported complaints received by the teams are addressed and handled in accordance with the protocols in place
• Coordinate all communications relating to case management, guaranteeing effective information sharing and collaboration among internal and external stakeholders.
• Ensure that strategic and technical advice is provided to case managers and other parties involved
• Ensure decision making and application of any risk mitigating measures.
• Coordinate sharing of the case management outcomes with the relevant Committees part of the OCG governance and support the follow-up of decisions taken with the operational line and affected parties.
• Oversee the work of MSF case managers and investigation teams, providing the level of support, coaching needed
• Conduct administrative investigation when need be or when delegated by the head of the safeguarding unit
• Develop recommendations for continuous improvement, submitting these to the Head of the Safeguarding Unit to strengthen case management processes, performance, reliability.

Your profile

Education

Tertiary degree and case investigation training

Experience

3 years of experience in Case Management supervision or in the conduct of administrative investigations required. Experience in Humanitarian NGO is an asset.

Languages

English and French are the working languages of MSF Switzerland. They are essential. Arabic, Swahili, Spanish languages are an asset

Skills / Qualities

• Case management knowledge
• Process Optimization
• Commitment to Humanitarian Principles
• Accountability
• Compliance & Policy Adherence
• Transparency & Honesty
• Decision-Making Under Pressure
• Coaching & Mentoring
• Delegation
• Active Listening
• Effective Verbal Communication
• Written Communication
• Persuasion & Influence
• Cross-Cultural Sensitivity
• Analytical Thinking

Terms of employment

Full-time position: 100% (40h/week)

Contract type: Open-ended contract

Working place: Geneva

Ideal start date: As soon as possible

Gross annual salary (for 100%): from CHF 102’180.- to CHF 116’484.- (salary commensurate with equivalent experience and internal salary grid)

Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.

Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.

Relocation: Relocation support available for eligible candidates.

How to apply

Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:

• CV (maximum 2 pages)
• Cover letter (maximum 1 page)

Documents must be submitted in either English or French.

Application deadline: 2026-09-14

Nous nous réservons le droit de clôturer cette offre d'emploi plus tôt si nous recevons un nombre suffisant de candidatures de qualité. Toutes les candidatures seront traitées de manière confidentielle. Seuls les candidats présélectionnés seront contactés. Veuillez noter que nous ne souhaitons pas faire appel aux services d'agences de recrutement ou de placement.

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