Médecins Sans Frontières is looking for a Social Media and Community Engagement Officer

We are looking for passionate candidates ready to contribute to our humanitarian mission. Below, you will find the job details and the qualifications we are looking for.

Inclusivity and Diversity at MSF

Do your qualifications and experience not exactly match all requirements of the job? At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.

We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every listed qualification. We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.

Context & mission

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centres. The Digital Unit is one of the eight professional units within the Communications and Fundraising Department. Based across Geneva and Zurich, it brings together eight staff members. Its mission is to develop and retain audiences across digital channels in order to strengthen MSF’s communications and support donor acquisition. It is also responsible for the design, development, and administration of MSF’s digital ecosystem.

The mission is to develop and implement MSF Switzerland's organic social media approach for French-speaking audiences, strengthening audience engagement and supporting broader digital supporter journeys. Ensure social media channels contribute to awareness, engagement, advocacy and supporter acquisition through relevant content, community engagement and platform-specific practices.

Tasks & Responsibilities

• Define and implement the organic social media approach: define and implement the organic social media strategy for French-speaking audiences, ensuring channel priorities, editorial choices and audience engagement support MSF Switzerland's digital engagement objectives.
• Develop and maintain social media standards and playbooks: develop and continuously improve platform-specific playbooks, editorial standards and community engagement practices to ensure consistency, quality and effective use of social media channels.
• Lead social media editorial planning and content adaptation: lead the planning, adaptation and editorial framing of social media content, ensuring messages are relevant, accessible and aligned with audience needs, organisational priorities and platform requirements.
• Monitor and optimise social media performance: in collaboration with the digital analyst, analyse performance data, audience insights and engagement trends to identify opportunities, improve content effectiveness and refine social media approaches.
• Manage and strengthen online communities: manage community engagement across priority social media channels, fostering meaningful interactions and encouraging audiences to take appropriate actions within the broader digital engagement journey.
• Coordinate digital initiatives: coordinate and contribute to digital projects, campaigns and activations, ensuring alignment between social media activities and wider digital communication objectives.
• Contribute to digital innovation and knowledge sharing: identify emerging trends, platform developments and best practices, translating insights into recommendations that enhance digital engagement activities and organisational learning.
• Supervise and support the Digital Engagement Unit intern: supervise, guide and develop the French-speaking Digital Engagement Unit intern, ensuring quality delivery, skill development and alignment with team priorities.

Your profile

Education

Bachelor's degree in digital communication, digital marketing or a related field, or equivalent relevant experience.

Experience

• Experience in digital communication with a focus on social media management.
• Experience developing and implementing organic social media strategies, editorial planning and platform-specific content approaches.
• Experience engaging online audiences and supporting digital engagement objectives.
• Experience contributing to cross-functional projects and campaigns.
• Experience supporting or supervising junior contributors is an asset

Languages

• French: fluency.
• English: C1.
• German is an asset (B1).

Skills/ Technical competencies

• Knowledge of organic social media management, particularly Facebook, Instagram and YouTube.
• Understanding of audience engagement, content performance and social media analytics.
• Understanding of platform trends, content formats and community management practices.
• Awareness of humanitarian communication principles and sensitive operational contexts.
• Editorial judgement and content adaptation.
• Audience engagement and relationship building.
• Analytical and problem-solving skills.
• Planning and project coordination.
• Collaboration and stakeholder management.
• Adaptability in changing environments.
• Creativity and trends adaptation.

Terms of employment

Full-time position: 100% (40h/week)

Contract type: Open-ended contract

Working place: Geneva

Ideal start date: October 2026

Gross annual salary (for 100%): from CHF 87’372.- to CHF 100’608.- (salary commensurate with equivalent experience and internal salary grid)

Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.

Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.

Relocation support: available for eligible candidates.

How to apply

Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:

• CV (maximum 2 pages)
• Cover letter (maximum 1 page)

Documents must be submitted in either English or French.

The application deadline is: 2026-09-07

We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications. All applications will be treated confidentially. Only shortlisted candidates will be contacted. Please note that we do not wish to use the services of recruitment or placement agencies.

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